Shipping Policy

Wellness Retreat HQ
Effective Date: February 16, 2026
Last Updated: February 16, 2026

Thank you for shopping with Wellness Retreat HQ. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for full details regarding order processing, shipping timelines, and delivery procedures.

1. Shipping Locations

We currently ship within the United States only.

We do not offer international shipping at this time.

2. Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed after 5:00 PM EST will begin processing the next business day.
Orders placed on weekends or holidays will be processed on the next business day.

You will receive a shipping confirmation email with tracking information once your order has shipped.

3. Shipping Methods & Carriers

We ship using trusted national carriers to ensure safe and reliable delivery.

Standard Domestic Shipping Carriers:

USPS
UPS
FedEx

Freight Shipping (For Large or Oversized Items):

Certain large items (such as cold plunge tubs, saunas, and recovery equipment) may ship via LTL freight carriers, including:

FedEx Freight
Old Dominion
XPO Logistics

Freight deliveries may require a scheduled delivery appointment and may include curbside delivery only unless otherwise specified.

4. Estimated Delivery Times

Standard Shipping:

Delivery within 3–5 business days after processing.

Freight Shipping:

Delivery times may vary depending on size, weight, and destination.
Customers will be contacted by the freight carrier to schedule delivery.

Please note that delivery times are estimates and may be affected by weather, carrier delays, peak seasons, or unforeseen circumstances.

5. Shipping Costs

Shipping costs (if applicable) are calculated at checkout based on the size, weight, and destination of your order.

Any applicable freight surcharges or special delivery fees will be displayed before completing your purchase.

6. Order Tracking

Once your order ships, you will receive an email confirmation with tracking information.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Wellness Retreat HQ is not responsible for:

Delays due to incorrect addresses
Packages delivered to incorrectly provided addresses

If you notice an error in your shipping address, please contact us within 24 hours of order placement at:

Email: support@wellnessretreathq.com
Phone: 740-206-7378

8. Damaged or Lost Packages

If your order arrives damaged, you must notify us within 7 days of delivery.

Please email support@wellnessretreathq.com with:

Your order number
Photos of the damaged item and packaging
A description of the issue

Failure to report damage within 7 days may result in denial of a claim.

If your package appears lost in transit, please contact us within 7 days of the expected delivery date so we can assist with a carrier investigation.

9. Backorders

If an item becomes backordered, we will notify you within 48 hours of your purchase.

You will have the option to:

Wait for the item to become available
Choose a comparable replacement
Cancel the affected item for a refund

10. Order Cancellations

Orders may be canceled within 24 hours of order placement.

After 24 hours, orders may have already entered processing or freight scheduling and may not be eligible for cancellation.

To request a cancellation, please contact us immediately at:

support@wellnessretreathq.com
740-206-7378

11. Customer Service

If you have any questions regarding shipping, please contact us:

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST