FAQ Page

Wellness Retreat HQ

🚚 Shipping Time and Delivery Expectations

Shipping times may vary depending on the brand and product type.

• Some orders ship the same business day.

• Most orders are processed within 1–2 business days.

• Standard delivery typically takes 3–5 business days after processing.

• In most cases, you can expect delivery within 4–7 business days.

Large items such as cold plunge tubs or saunas may ship via freight and may require delivery scheduling.

If a longer shipping time is expected, it will be clearly noted on the product page.

We take pride in offering some of the fastest processing and shipping times in our industry, along with top-tier customer service.

For full details, please review our Shipping Policy.

💳 Payment Options

We accept the following secure payment methods:

Credit/Debit Cards:

• Visa

• Mastercard

• American Express

Express Checkout:

• Apple Pay

• Shop Pay

All transactions are securely processed through Shopify Payments using SSL encryption.

For more information, please see our Payment Options Policy.

🔄 Return Policy

We offer a 30-Day Money Back Guarantee on eligible items.

To qualify:

• Returns must be requested within 30 days of delivery.

• Items must be unused and in original packaging.

• Change-of-mind returns are subject to a 20% restocking fee.

• Return shipping costs apply unless the item is defective or incorrect.

Please review our full Return & Refund Policy for complete details.

❌ Cancellation Policy

Orders may be canceled for a full refund within 24 hours of order placement, provided they have not yet been processed or shipped.

If your order has already shipped, it will fall under our Return & Refund Policy.

To request a cancellation, contact us immediately:

Email: support@wellnessretreathq.com
Phone: 740-206-7378

Please review our full Cancellation Policy for more information.

📞 Need More Help?

If you have additional questions, we’re here to help.

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

📞740-206-7378
📧 support@wellnessretreathq.com

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

We aim to respond within 24 hours during business days.

You can also use our contact form or live chat feature located in the bottom right corner of your screen.