Return and Refund Policy

Return & Refund Policy

Effective Date: February 16, 2026
Last Updated: October 5, 2026

1. Scope & Policy Overview

This Return & Refund Policy applies to purchases made through Wellness Retreat HQ at wellnessretreathq.com.

Because many of our products are specialized, oversized, freight-delivered, or manufacturer-fulfilled, return eligibility varies by product and manufacturer. Some products are final sale for non-defective returns.

Customers should review the Returns and Order Support information on the individual product page before purchasing. Product-specific terms supplement and, where applicable, take precedence over general policy language for that product.

2. Contact Information

For return, refund, or order assistance, please contact:

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Email: support@wellnessretreathq.com
Phone: 740-206-7378

Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM EST

We aim to respond within 24–48 business hours.

3. Return Eligibility

Return eligibility is determined by the product-specific terms, manufacturer requirements, product condition, and order status. A general 30-day return period does not apply to every product sold by Wellness Retreat HQ.

Some products, including certain premium wellness equipment, may be final sale for non-defective or change-of-mind returns. Other products may permit an authorized return under different conditions.

Do not ship a product back unless Wellness Retreat HQ has provided return instructions or authorization.

4. Conditions for Authorized Returns

When a product is eligible for return, applicable conditions may include that the product is unused, uninstalled, in original condition and packaging, and includes all manuals, accessories, components, and packaging materials. Proof of purchase may also be required.

Specific requirements are determined by the applicable product and manufacturer terms.

5. Return Authorization Process

To request an eligible return, contact support@wellnessretreathq.com with your order number, reason for the request, and photos or other documentation when applicable.

If the return is authorized, Wellness Retreat HQ will provide the applicable return instructions. Items returned without authorization may be refused or may not qualify for a refund.

6. Return Shipping, Freight & Fees

For an authorized return, responsibility for return shipping, freight coordination, carrier charges, restocking fees, or other applicable costs is determined by the product-specific and manufacturer terms.

Original shipping, freight, white-glove, liftgate, installation, or other completed service charges may be non-refundable when permitted by the applicable terms and law.

7. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact support@wellnessretreathq.com as soon as possible and within the reporting period stated for that product or manufacturer.

We may request your order number, photos or video of the product and packaging, a description of the issue, and the delivery receipt when applicable.

Resolution may include repair assistance, replacement parts, product replacement, or a refund when appropriate and authorized under the applicable manufacturer or supplier terms.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation is not guaranteed and may no longer be possible after processing, production, freight scheduling, shipment preparation, or fulfillment has begun.

Please review our Cancellation Policy and the applicable product-specific terms for additional information.

9. Non-Returnable Products

Products identified as final sale or non-returnable on the product page are not eligible for non-defective or change-of-mind returns. Additional exclusions may apply to used, installed, assembled, customized, made-to-order, personalized, clearance, or otherwise ineligible products according to their specific terms.

This does not eliminate remedies that may be available for verified damage, defects, incorrect items, warranty coverage, or rights provided by applicable law.

10. Refund Processing

Approved refunds are issued to the original payment method after all applicable return, inspection, or claim requirements have been satisfied. Processing times vary by product, manufacturer, and financial institution.

11. Exchanges and Replacements

Exchange or replacement eligibility depends on the applicable product and manufacturer terms and may be limited to verified defects, shipping damage, missing components, or incorrect products received.

12. Legal Rights

This policy does not limit rights provided under applicable federal or state consumer protection laws.

This policy is governed by the laws of the State of Ohio.

13. Questions & Support

For assistance regarding returns, refunds, or order concerns, please contact: