Return and Refund Policy

Return & Refund Policy

Effective Date: February 16, 2026
Last Updated: February 16, 2026

1. Scope & Policy Overview

This Return & Refund Policy applies to purchases made through Wellness Retreat HQ at www.wellnessretreathq.com.

Due to the specialized, oversized, and premium nature of many wellness products offered through our website, return eligibility, restocking fees, freight requirements, and refund terms may vary depending on the product category, manufacturer, and fulfillment partner.

By placing an order through Wellness Retreat HQ, you agree to the terms outlined in this policy.

2. Contact Information

For return, refund, or order assistance, please contact:

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Email: support@wellnessretreathq.com
Phone: 740-206-7378

Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM EST

We aim to respond within 24–48 business hours.

3. Return Eligibility

Many products sold through Wellness Retreat HQ may be eligible for return within 30 days of delivery, subject to manufacturer approval and the conditions outlined below.

Certain products, including oversized freight items, custom-built products, special-order products, clearance items, and installed wellness equipment may be subject to different return conditions or may not be eligible for return.

Customers are encouraged to review individual product pages for product-specific return information where applicable.

4. General Return Conditions

To qualify for an approved return, items must generally meet the following conditions:

Unused and uninstalled
In original condition
Returned in original packaging
Include all manuals, accessories, components, and packaging materials
Accompanied by proof of purchase or order confirmation

Items showing signs of use, installation, assembly, modification, damage, or misuse may not qualify for refund eligibility.

Return approval is subject to inspection and manufacturer or supplier authorization where applicable.

5. Return Authorization Process

To request a return:

Contact support@wellnessretreathq.com within the applicable return window.
Provide:
- Order number
- Reason for return
- Photos if applicable
If approved, return instructions and Return Merchandise Authorization (RMA) information will be provided.

Items returned without authorization may be refused or become ineligible for refund.

Customers should not return products until return instructions have been issued.

6. Return Shipping & Freight Costs

Unless otherwise required by law or approved due to verified product error, customers are generally responsible for:

Return shipping costs
Freight return coordination
Carrier scheduling fees
Restocking fees where applicable

Oversized freight wellness products may involve significant return freight expenses depending on product size, weight, and shipping location.

Original shipping charges, freight delivery fees, white glove delivery fees, liftgate fees, or special handling charges are generally non-refundable once services have been completed.

We strongly recommend using trackable and insured shipping methods for authorized returns.

Wellness Retreat HQ is not responsible for lost or damaged return shipments.

7. Restocking Fees

Approved returns may be subject to manufacturer or supplier restocking fees.

Restocking fees may vary depending on:

Product category
Supplier requirements
Product condition
Return timing
Freight handling requirements

Where applicable, restocking fees may be deducted from the final refund amount.

8. Damaged, Defective, or Incorrect Items

Customers must inspect deliveries promptly upon arrival.

If an item arrives damaged, defective, or incorrect:

Notify support@wellnessretreathq.com within 48 hours of delivery
Provide photos of:
- Product
- Packaging
- Shipping damage
- Delivery receipt if applicable

Failure to report freight or shipping damage within the required reporting window may impact claim eligibility with freight carriers or manufacturers.

If a claim is verified, Wellness Retreat HQ may offer:

Replacement parts
Product replacement
Repair assistance
Refund resolution where appropriate

Resolution methods may vary depending on manufacturer policies and product category.

9. Order Cancellations

Orders may generally be canceled within 24 hours of placement.

After processing, production, freight scheduling, or fulfillment begins, cancellation requests may no longer be possible and may become subject to:

Supplier cancellation fees
Freight coordination charges
Restocking fees
Non-refundable processing costs

Custom-built, made-to-order, or special-order products may not be eligible for cancellation once production or fulfillment has begun.

10. Non-Returnable Items

The following items are generally non-returnable unless otherwise required by law:

Installed or assembled products
Used products
Custom-built or made-to-order products
Personalized items
Clearance or final sale items
Gift cards
Products marked non-returnable
Products returned outside approved authorization windows

Additional manufacturer-specific exclusions may apply depending on product category.

11. Refund Processing

Approved refunds are issued to the original payment method after:

Returned items are received
Inspection is completed
Return eligibility is confirmed

Please allow approximately 5–10 business days for approved refunds to process after final approval.

Financial institutions may require additional time to post refunded funds.

Partial refunds may apply for:

Missing components
Opened packaging
Product damage
Signs of handling beyond inspection
Returns not meeting full eligibility requirements

12. Exchanges

Exchanges are generally limited to:

Verified defective items
Shipping damage
Incorrect products received

Exchange approval may depend on:

Product availability
Manufacturer authorization
Supplier inventory availability

13. Product-Specific Policies

Certain wellness products may have manufacturer-specific return, cancellation, warranty, freight, or refund conditions that differ from general store policies.

Where applicable, product-specific terms displayed on individual product pages shall supplement and take precedence over general policy language for that product category.

14. Legal Rights

This policy does not limit any rights provided under applicable federal or state consumer protection laws.

This policy shall be governed by the laws of the State of Ohio.

15. Questions & Support

For assistance regarding returns, refunds, or order concerns, please contact: