Shipping Policy
Shipping Policy
Effective Date: February 16, 2026
Last Updated: October 5, 2026
Thank you for shopping with Wellness Retreat HQ. Because many of our products are manufacturer-fulfilled, oversized, or freight-delivered, shipping and delivery requirements vary by product. Please review the Delivery Information on the individual product page for product-specific timelines and expectations.
1. Shipping Locations
Wellness Retreat HQ currently ships within the United States only. We do not currently offer international shipping.
2. Order Processing
Processing time varies by product, manufacturer availability, configuration, and fulfillment requirements. Product-specific delivery estimates are provided on individual product pages where available.
Customers will receive shipping confirmation and tracking information once an order has shipped when tracking is available.
3. Shipping Methods & Freight Delivery
Orders may ship by parcel or freight carrier depending on product size, weight, manufacturer fulfillment requirements, and destination.
Large wellness products such as saunas, cold plunges, and other oversized equipment may require LTL freight delivery, scheduled delivery appointments, signature confirmation, curbside delivery, or other carrier coordination.
The delivery method for a specific product may differ, so customers should review the Delivery Information on the product page before ordering.
4. Estimated Shipping & Delivery Timelines
Shipping and delivery timelines are estimates and are not guaranteed delivery dates. Timing may be affected by product availability, manufacturer lead times, freight scheduling, carrier availability, destination, weather, seasonal demand, or other circumstances outside our control.
Where a product page provides a product-specific estimated delivery range, that information should be used in place of any general shipping expectation.
5. Shipping Costs
Applicable shipping or freight charges are displayed at checkout when available. Certain oversized or specialty deliveries may involve additional charges based on the product, destination, or requested delivery service.
If additional coordination or charges are required after an order is placed, Wellness Retreat HQ will communicate with the customer before proceeding when applicable.
6. Order Tracking & Delivery Coordination
Once an order ships, tracking information will be provided when available. Freight carriers may contact customers directly to schedule or coordinate delivery.
7. Shipping Address Accuracy
Customers are responsible for providing accurate shipping and contact information at checkout. Address errors may cause delays, rerouting charges, or other delivery complications.
If an address correction is needed, contact support@wellnessretreathq.com as soon as possible. Changes cannot be guaranteed after processing or shipment preparation has begun.
8. Delivery Inspection & Shipping Damage
Please inspect shipments promptly upon delivery. For freight deliveries, note visible damage on the carrier's delivery receipt before signing when possible and take photos of the packaging and product.
If shipping damage, missing components, or another delivery issue is discovered, contact support@wellnessretreathq.com as soon as possible and within any reporting period stated on the product page or by the applicable manufacturer. Include your order information and supporting photos when applicable.
9. Lost or Delayed Shipments
If a shipment appears lost or materially delayed, contact support@wellnessretreathq.com so we can assist with the appropriate carrier or manufacturer coordination.
10. Backorders & Inventory Availability
Products may occasionally become unavailable, delayed, or backordered because of supplier inventory, manufacturing timelines, or other fulfillment conditions. If a material delay occurs, Wellness Retreat HQ will communicate available options when applicable.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation is not guaranteed and depends on the order status and applicable manufacturer or supplier terms. Once processing, production, freight scheduling, shipment preparation, or fulfillment has begun, cancellation may no longer be possible.
Please review our Cancellation Policy and the product-specific terms for additional information.
12. Customer Support
For shipping questions or delivery assistance, please contact:
Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States
Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM EST
Email: support@wellnessretreathq.com
Phone: 740-206-7378
We aim to respond to customer inquiries within 24–48 business hours.