Terms of Service

Effective Date: February 16, 2026
Last Updated: February 16, 2026

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1. Introduction

Welcome to Wellness Retreat HQ (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.wellnessretreathq.com (“Website”) and any related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or Services.

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2. Eligibility

By using our Services, you represent and warrant that:

• You are at least 18 years old;

• You have the legal capacity to enter into a binding agreement;

• If using the Services on behalf of a business or entity, you have authority to bind that entity to these Terms.

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3. Accounts and Registration

3.1 Account Creation

If you create an account, you agree to:

• Provide accurate, current, and complete information;

• Maintain and promptly update your account information as needed.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials;

• All activities occurring under your account;

• Promptly notifying us of unauthorized access or security concerns.

Wellness Retreat HQ is not liable for losses resulting from unauthorized account access due to customer negligence or failure to safeguard account credentials.

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4. Orders and Payment

4.1 Product Availability

All products offered through Wellness Retreat HQ are subject to availability, manufacturer inventory levels, supplier fulfillment capacity, and freight logistics.

Certain products may be fulfilled directly by third-party manufacturers, suppliers, or fulfillment partners.

We reserve the right to:

• Limit quantities;

• Refuse service;

• Discontinue products;

• Cancel orders due to pricing errors, inventory discrepancies, fulfillment limitations, or suspected fraud.

4.2 Pricing

All prices are listed in United States Dollars (USD) and are subject to change without notice.

While we strive for accuracy, occasional pricing, product description, specification, or typographical errors may occur. Wellness Retreat HQ reserves the right to correct such errors and cancel or refuse orders affected by inaccuracies.

4.3 Payment Terms

Accepted payment methods may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Shop Pay

• Additional payment methods offered at checkout

Payments are securely processed through third-party payment processors.

You agree to provide accurate billing and payment information when placing orders.

4.4 Order Acceptance

Receipt of an order confirmation does not constitute final acceptance of an order.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

• Product unavailability;

• Supplier fulfillment limitations;

• Pricing inaccuracies;

• Suspected fraud;

• Payment authorization failure;

• Shipping restrictions.

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5. Shipping, Delivery & Freight Coordination

Many products sold through Wellness Retreat HQ are oversized wellness products that may require freight delivery, scheduled appointments, curbside delivery, or specialized shipping coordination.

Delivery timelines displayed on the Website are estimates only and are not guaranteed delivery dates.

Shipping timelines may vary due to:

• Manufacturer lead times;

• Freight scheduling;

• Inventory availability;

• Carrier delays;

• Weather conditions;

• Supply chain disruptions;

• Other circumstances outside our control.

Customers are responsible for inspecting freight shipments upon delivery and reporting visible shipping damage promptly in accordance with our Shipping Policy.

Additional shipping terms, freight coordination requirements, and delivery procedures are outlined in our Shipping Policy.

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6. Returns, Refunds & Cancellations

Please review our Return & Refund Policy for complete details regarding:

• Return eligibility;

• Product-specific exclusions;

• Freight return procedures;

• Restocking fees;

• Manufacturer-specific conditions;

• Cancellation requests;

• Refund processing timelines.

Due to the oversized and specialized nature of many wellness products, return eligibility, cancellation terms, and refund conditions may vary depending on the product category, manufacturer, and supplier fulfillment requirements.

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7. Intellectual Property Rights

7.1 Ownership

All Website content, including but not limited to:

• Text;

• Graphics;

• Logos;

• Images;

• Product descriptions;

• Website design;

• Software;

• Branding materials;

is the property of Wellness Retreat HQ or its content licensors and is protected by applicable intellectual property laws.

7.2 Limited License

We grant users a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

7.3 Restrictions

You may not:

• Copy, reproduce, distribute, or resell Website content;

• Use automated scraping tools, bots, or data mining techniques;

• Use our trademarks, branding, or content without written permission;

• Modify or create derivative works from Website content.

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8. User Content

8.1 Submissions

If you submit reviews, testimonials, comments, photos, or other content, you grant Wellness Retreat HQ a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such content in connection with our business operations and marketing.

8.2 Prohibited Content

You agree not to submit content that:

• Is unlawful, abusive, defamatory, or fraudulent;

• Violates intellectual property rights;

• Violates privacy or publicity rights;

• Contains malicious code or harmful software;

• Is misleading or deceptive.

We reserve the right to remove content at our discretion.

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9. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations;

• Interfere with Website functionality or security;

• Attempt unauthorized access to systems or accounts;

• Engage in fraudulent transactions or misuse of promotional offers;

• Use the Website for unlawful or harmful purposes.

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10. Disclaimers & Warranty Limitations

10.1 “AS IS” Basis

The Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

10.2 No Warranty

Wellness Retreat HQ does not guarantee:

• Continuous or uninterrupted Website operation;

• Error-free functionality;

• Accuracy of all Website content at all times;

• Specific product performance or wellness outcomes.

Manufacturer warranties, where applicable, are governed by the manufacturer’s own warranty terms and conditions.

Please also review our Warranty Policy and Disclaimer Policy for additional information.

10.3 Wellness & Product Use Disclaimer

Products sold through Wellness Retreat HQ are intended for general wellness, relaxation, recovery, and lifestyle purposes only.

Statements made on this Website have not been evaluated by the Food and Drug Administration unless specifically stated otherwise.

Products and information provided through the Website are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers should consult qualified healthcare professionals before beginning any wellness, heat exposure, cold therapy, or recovery program, especially if pregnant, nursing, taking medications, or managing medical conditions.

Use of wellness products is at the customer’s own discretion and risk.

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11. Limitation of Liability

To the fullest extent permitted by law, Wellness Retreat HQ and its affiliates shall not be liable for:

• Indirect damages;

• Incidental damages;

• Consequential damages;

• Loss of profits;

• Business interruption;

• Data loss;

• Personal injury resulting from misuse of products;

• Delays caused by freight carriers, manufacturers, or suppliers.

Our maximum liability relating to any claim shall not exceed the amount paid for the specific product giving rise to the claim.

Some jurisdictions may not permit certain limitations of liability, so portions of this section may not apply to all customers.

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12. Indemnification

You agree to indemnify, defend, and hold harmless Wellness Retreat HQ, its affiliates, employees, contractors, suppliers, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Services;

• Your violation of these Terms;

• Your misuse of products;

• Your violation of any third-party rights.

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13. Termination

We reserve the right to suspend or terminate access to the Website or Services at our discretion if users violate these Terms or engage in conduct deemed harmful to the business, Website, customers, or third parties.

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14. Governing Law

These Terms shall be governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or use of the Website shall be resolved in courts located within the State of Ohio.

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15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Updated Terms become effective upon posting to the Website.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

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16. Miscellaneous

16.1 Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall remain in full force and effect.

16.2 Entire Agreement

These Terms, together with our:

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy;

• Warranty Policy;

• Disclaimer Policy;

constitute the complete agreement between you and Wellness Retreat HQ regarding use of the Website and Services.

16.3 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

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17. Contact Information

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Email: support@wellnessretreathq.com
Phone: 740-206-7378

Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM EST